Shipping policy

Any orders placed after 12:00 pm GMT, will be shipped on the next business day.

All orders with any Pre Order item(s) will be held and shipped together on the date listed for Pre Order arrival.

We do not ship to any P.O. Box addresses. If your Billing Address is a P.O. Box please enter it, but also provide a physical address for shipping.

You will be emailed your tracking number as soon as your order ships.

Maliluha is not responsible for tracking any orders that have been shipped. Please see links for tracking information.

Once an order is placed, your shipping address may not be changed.

If a package is undeliverable, customer will be held responsible for return shipping as well as original shipping charges.

If package status shows delivered, and you did not receive the item, all claims must be made by the customer with the designated carrier.

Deliveries in France is made by Colissimo in 2-3 days.  

INTERNATIONAL ORDERS (Any orders shipping outside of the EU) - Maliluha ships internationally with the option DDP - Delivery Duty Paid. 

Maliluha is not responsible for any additional fees that are charged by the carrier for shipping or processing fees. 

 

ORDERS

·      Before we can release your purchase, we may need to confirm your details with you or your card issuer. We will do our best to keep delays to a minimum.

·      If you are shipping to a different address than the billing, this will cause a slight delay in processing your order.

·      Once an order is placed, it can not be canceled or adjusted. To make an adjustment to your order, you will have to go through the exchange process after receiving your order.

·      You may send an order back for an exchange or store credit only. No Refunds.

·      We process orders within 2-24 hours Mon-Fri.

·      We do not offer any price adjustments once an order is shipped.

·      Final Sale items do not get restocked. 

·      FINAL SALE items are non returnable, no store credit and no exchanges.